Read our frequently asked questions
How do you decide what products are sold?
We do our homework and research companies and the materials and manufacturing processes they use. Making sure they have the same commitment to sustainability and giving back to our planet rather than taking from it.
Where do you ship?
Currently we only ship to the continental 48 states. Please contact us if you are in HI or AK.
How will I know if my order has been shipped?
Once your order has been placed you will receive an order confirmation in your email. You will receive a confirmation email with a tracking number as soon as your order is shipped.
When will my order ship?
Orders are packaged and ready for shipment 24-48 hours after the order is received. All packages are sent via USPS through first class mail. You will receive a tracking number once one is generated.
Can I change my order after placing it?
We try to process your order as soon as possible, so orders can’t be changed once completed. Please contact us if you have any questions about your order at email@example.com.
What is your return policy?
We do not accept returns or issue refunds. If any items arrive damaged or defective please contact us at firstname.lastname@example.org and we will address exceptions case-by-case.
Why don’t you accept returns?
Online order returns generate 5 billion pounds of landfill waste per year in the U.S. Additionally, trucks burn roughly 1.6 billion gallons of diesel fuel resulting in 15 million metric tons of carbon dioxide emissions. Our focus is on the entire planet and every step that we can take to keep our home clean and safe.
We research our products to ensure that our community is receiving the best sustainable products currently available. Before making any purchase we urge you to do your own research, avoid impulse buys, and don’t buy what you don’t need.
Please contact email@example.com with any questions.
How can I share feedback?
We love to hear your thoughts! You can email us directly at firstname.lastname@example.org or you can visit the corresponding product page and share your review there. We would love to hear from you on social media too! You can find us at facebook.com/seagreenproducts and instagram.com/seagreenproducts.